Commercial Model Change
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about
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$0B
$0B
ARR Managed
Not just new pricing. A system built for the new model.
A price increase, a move to usage-based pricing, or a repackaging rewires what a renewal means and how value has to be proven. When the value-realization logic is still wired to the old model, retention and expansion break in ways the dashboards miss. Carter Douglas reads the commercial model change, rebuilds how value is proven and renewals are run for the new model, and operates it before the first renewal cycle tests the change.
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WHAT'S INCLUDED
Built for the New Commercial Model
We deliver a value-realization map for the new model, a quantified view of revenue exposed in the first renewal cycles, a rebuilt proof-of-value and renewal motion aligned to the new pricing and packaging, an expansion motion fit for how customers now consume, metrics and accountability tied to the new model, and a board-ready readout of the change, the actions, and the expected impact across the next four quarters and beyond.
Executive Alignment
VOC Review
Board-Level KPI Design
Churn Root Cause Diagnosis
Coverage Model Design
Executive Workshops
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How we engage
Expansion-Led Growth Operating Model
We assess the customer success system against the new commercial model, scoring where value proof, renewal logic, and the expansion motion no longer fit. We size the revenue exposed in the first cycles under the new model, rebuild value realization, renewal, and expansion around how customers now buy and pay, and align the function with finance and sales. Then we operate it alongside your team until renewals hold under the new model.
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BUSINESS IMPACT
